Return and Refund Policy

Silk Snooze aims to ensure customer satisfaction with every purchase. This policy outlines the conditions related to returns, exchanges, and refunds.

Returns

Customers may return products that are unused, undamaged, and in their original packaging. Items must be returned within a reasonable timeframe after delivery.

Refunds

Once a returned item is inspected and approved, the refund will be issued to the original payment method. Refund processing times may vary depending on financial institutions.

Exchanges

Exchanges may be provided for items that arrive defective or incorrect. Customers are encouraged to notify us promptly upon receiving such items.

Non-Returnable Items

For hygiene, safety, or regulatory reasons, certain items may not be eligible for return.

General Conditions

Silk Snooze reserves the right to deny returns that do not meet the criteria listed above.