FAQ
Frequently Asked Questions (FAQ)
1. What is Silk Snooze?
Silk Snooze is a lifestyle brand focused on offering high-quality comfort products designed to enhance relaxation, rest, and daily well-being. Our products are crafted with attention to detail, quality, and long-lasting usability.
2. Are your products suitable for all skin types?
Yes. Our materials are selected for their softness, comfort, and compatibility with all skin types, including sensitive skin. If you have specific concerns, we recommend consulting a professional.
3. How do I care for Silk Snooze products?
To maintain the quality and longevity of our products, we recommend gentle care. Most items should be cleaned with mild detergents and handled delicately to preserve their texture and appearance.
4. Do you ship internationally?
Yes. Silk Snooze offers international shipping. Delivery times may vary depending on destination and local customs processes.
5. How long does delivery take?
Delivery times vary based on location and courier availability. Once your order is processed, you will receive updates regarding shipment progress.
6. What payment methods do you accept?
Silk Snooze accepts commonly used digital payment methods. All payments are processed securely through trusted third-party providers.
7. Can I return or exchange a product?
Yes. Products may be returned or exchanged as long as they remain unused, undamaged, and in their original packaging. For more information, please refer to our Return & Refund Policy.
8. What if my order arrives damaged?
If your package arrives damaged or defective, please inform us as soon as possible so that we can assist with an appropriate solution.
9. Can I modify or cancel my order?
Orders are typically processed quickly. If you wish to modify or cancel an order, notify us promptly. While we cannot guarantee changes after processing, we will do our best to assist.
10. Do you offer product warranties?
Silk Snooze products are crafted with quality in mind. While there is no formal warranty, we stand behind the durability of our items and will assist with any issues related to craftsmanship.
11. Are Silk Snooze products ethically produced?
Yes. We are committed to responsible sourcing and ethical production practices to ensure quality while prioritizing sustainability and respect for materials.
12. How can I contact Silk Snooze?
Users may contact us through any communication channel available on our website. We aim to respond in a timely and helpful manner.